The Office of the Health Ombudsman says it receives nearly 300 complaints a month relating to medical negligence and failures at healthcare facilities across the country.
This was revealed by Health Ombud Taole Resetselemang Mokoena, who recently released findings into two patient deaths at hospitals in Gauteng. The report highlighted serious shortcomings in patient care, governance and safety in both public and private healthcare institutions.
Mokoena said while the majority of reported cases are minor, often linked to poor communication between healthcare providers and patients, more serious incidents do occur.
“In a month, we receive nearly 300 cases, but most are of a minor nature, mainly involving a lack of communication between institutions and healthcare users,” he said. “The more serious cases involving death or complications are fewer, but even a few is too many.”
He attributed many of the issues to systemic pressures within the healthcare system, including staff shortages and high patient volumes.
“The ratio of healthcare professionals to patients is undesirable. There are too few healthcare workers in the country, certainly fewer than what the World Health Organization recommends,” Mokoena said.
According to the ombud, although complaints arise in both sectors, the majority are linked to public healthcare facilities, which serve about 80% of the population.
“The private sector serves roughly 20% of the population, compared to the 80% reliant on public hospitals. By the laws of averages, more incidents will be reported in the public sector. However, conditions are not equal. Public hospitals face greater pressure, deteriorating infrastructure and low staff morale,” he said.
Mokoena added that some medical errors are unintentional and often occur under conditions of fatigue and stress.
“To err is human. Even the best professionals can make mistakes, particularly when working under intense pressure,” he said.
He noted that while authorities generally act on the office’s recommendations, progress in improving patient care has been slower than required.
“Change is happening, but not at the pace we need. Patient care must remain non-negotiable,” Mokoena said.