The Durban Gateway Terminal (DGT) says it is making progress in clearing an operational backlog that has contributed to congestion at the Port of Durban.
The challenges follow several operational disruptions, including the recent introduction of a new terminal operating system.
DGT said the NAVIS system, which the terminal transitioned to earlier this month, has now stabilised. However, equipment constraints and the existing backlog mean it could take some time for operations to return to normal.
In a letter to customers, DGT Chief Commercial Officer Grant Bahlmann said the terminal was prioritising the evacuation of import cargo and efforts to reduce congestion in the yard.
The acceptance of refrigerated containers was temporarily suspended until 10am on Thursday to allow the terminal to load existing reefer stock onto vessels.
DGT said it is also working with Transnet Freight Rail to secure additional rail capacity and increase the evacuation of cargo by train.
Truck slots have returned to a 24-hour release window, with allocations being reviewed every four hours in an effort to maximise throughput and improve the movement of cargo.
The terminal has also waived storage charges for containers currently within the facility until operations return to an acceptable level.
Shipping lines have meanwhile been asked to consider extending free storage periods and providing demurrage relief to customers affected by the disruptions.
DGT said reducing yard congestion and securing additional rail capacity remain key priorities as it works to restore normal operations.